Hershey >Automotive Sales & Services > Hershey Auto Ctr
503 W Chocolate Ave, Hershey, PA | Directions 1703340.281988 -76.660372
Daily 24 Hours
Friendly and Professional – It is a shame that most people who write reviews are Negative Nancys. It is just as important to commend businesses for their hard work and professionalism.
During the years, I have had my vehicles repaired in many locations throughout many states. The Hershey Auto Center was not only extremely helpful and professional, but also honest and up front about my options. I wish it were true of other businesses. Thank you for taking care of my vehicle as well as the wonderful customer service.
MONEY TRAP!! BUYERS BEWARE!! – My son fell asleep coming home from his 2nd job and was in a wreck (Thank God he is ok). When my husband arrived to asses the situation the police had already called this company to tow (or we would have used HnR).They charged my son $365 to tow him less then 1/4 mile , $195 was for the tow and $125 to dispose of the vehichle. They watched my husband like a hawk while he tried to retrieve our son's personal effects. NEVER will I give these thieves my business again!
One of the Best – My family has been going to Hershey Auto for as long as we've lived in the area. He's by far one of the best mechanics I've known. His prices are slightly higher than the competition, but he's by far the most skilled and knowledgeable mechanic I've ever known.
I had a problem with my car a few months back. Donnie had taken in a few car wrecks that week, so he was unable to help me out right away. We decided to take it to a different place since I wanted to get the car fixed as quickly as possible. The car sat in the garage for over a month and a half with no conclusion to what was wrong in sight. The mechanics kept trying and trying to get it fixed without any luck. I finally was so fed up I took it back and brought it to Donnie's. The next day I get a call saying he's figured out what was wrong, and asked if I'd like him to fix it. It wasn't a cheap fix, but he fixed it within a few hours and got it back to me the next day. What took another mechanic a few weeks to try to diagnose, Donnie did in a few hours. He's by far one of the best mechanics in the Hershey/Harrisburg area.
The best auto repair shop in the Harrisburg area – I have been going to Donnie's (Hershey Auto Center) for years and have not found a better, more service-oriented repair shop. He always calls to discuss any problems, recommends options and only proceeds when you say proceed. In addtion, he operates the cleanest auto repair shop I've ever been in. You could eat off the service bay floors!
He's kept my 1994 Ranger pickup going far beyond its years. Here's an example of how he works: two years ago I took it in for inspection and asked him to fix the air conditioning (it had stopped cooling). He called that day and and asked if I really wanted to put the money into fixing it. He said he could recharge the freon, but there was probably a leak, then if I wanted the leak fixed, it could run into several hundred dollars or more. He noted that I only put a few thousand miles a year on it and asked me if I could just put the windows down in the summer. After thinking about it, I agreed. He had just talked himself out of a nice repair bill, but did the right thing by his customer. This is not an isolated incident, but typical of the way he handles his customers in my experience.
Customer Service – How freaking hard is it to help a customer out, even if he/she doesn't have every little, and I mean EVERY LITTLE, detail on hand. These jerks would rather go enjoy lunch and then blantenly talk about you making sure you can hear them. Customer service is terrible and if I ever have car trouble, you can be sure I won't take it here. Not every place in Hershey is sweet and this place sure proves it.
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