Surgeons >Bowmansdale Family Practice
1 Kacey Ct Ste 101, Mechanicsburg, PA | Directions 1705540.174541 -76.986544
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
I for one have had a relatively experience with Bowmansdale Family Practice. They are professional and courteous, for the most part. I have NOT found a long wait to be a problem and I have been going there for 15+ years. Yes, they take a lunch hour, but I feel that is there prerogative. If that bothered me enough, I suppose I would go and look elsewhere, but it doesn't really bother me. Dr. Setzer was a great doctor who has moved on to start his own concierge practice but Dr. Rubertone who has taken his place is a wonderful and very thorough doctor. I'm pleased with the practice.
Dr Setzer #1 – I also have been a patient of Dr. Setzer for many years (over 5). I have had issues before w/ Secretaries or other doctors but Dr. Setzer seems to make up for any short falls within the company. He is actually a really nice guy who knows his stuff and understands how to explain it well to his patients. The best part is that he doesn't hold himself above his patients and actually treats people with the respect that they deserve as clients. I actually travel 30min just to have him as my doctor b/c he has been very understanding and helpful in situations where other family doctors wouldn't even help me. If he were to ever leave this practice I would surely follow.
Great doctor - horrendous front office – If this review was on Doctor Setzer alone, I would give a five star rating. Dr. Setzer is professional and personal at the same time. He is very knowledgeable, and can break things down for anyone to understand. But this review is for the whole office, and I am just trying to prepare anyone who may go to this facility. I had roughly five visits to this office before I had enough and went 30 miles out of my way to go to another facility. The worst visit I had was when I arrived at the office about 40 minutes early. I was driving all over town that day and was hoping to get in and out early to continue with my errands. I arrived and NO one was behind the front desk, so I sat and waited. After about 20 I yelled for anyone in the back, and got no reply. I hopped onto the counter and leaned over and picked up the phone and called the number, hoping someone would answer. No one did. So I left to run one of my errands in the area. I came back 20 minutes after my appointment and three girls were working behind the desk. How come they cant split they're lunch so there is always someone behind the desk, like every other professional office I've been to? They had the gall to tell me I missed my appointment! You are allowed 15 minutes after your appointment time, and if you dont make it in that time, your out of luck. After arguing for a while I was able to see the doctor. Another time I arrived a whole hour early, there was hardly anyone in the waiting room and at times it was empty, but the staff just let me sit there. I went into the doctors office 10 minutes after my appointment time. I have not had that bad of service even from fast food restaurants. While waiting those times I could hear the conversation of the girls behind the desk, and alot of it was just chit chat, so they werent overwhelmed by work. As good as Dr. Setzer is, I would not refer this office to a friend, and hopefully you heed my warning
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